How Costa Rican Trails & Panama Trails’ Concierge Team Turn Trips Into Masterpieces
When luxury travel advisors think about unforgettable journeys, it’s not just breathtaking views or five-star stays.
It’s how every moment feels effortless—like someone’s already thought three steps ahead.
Enter Costa Rican Trails & Panama Trails’ Concierge Team.
Our complimentary, dedicated Concierge Team makes sure everything flows—quietly, smoothly, beautifully—helping you shine. Because even the most stunning destination needs someone pulling the strings behind the scenes.
Your Secret Weapon on the Ground
As a travel advisor, your time is best spent growing relationships and closing your next big sale—not coordinating dinner times or chasing down upgrades.
That’s where The Concierge Team comes in.
As soon as your Guest confirms their trip, Costa Rican Trails & Panama Trails assigns a Concierge. Their job is to take care of every single detail.
Our Concierge Team ensures your Guest receives (on your behalf):
Room Upgrades. We call the hotel to see which room has been assigned and ask for upgrades. We know all the hotels intimately and which rooms are the best.
Handwritten Notes and Pillow Gifts. From handwritten welcome notes to pillow gifts, we ensure your Guests feel welcome and cared for from the moment they arrive. Download our Pillow & Welcome Gift Guide.
Dining Recommendations. From recommendations to reservations, we care for your guests’ culinary experience. Download our “Foodie Portfolios,” which include our recommendations by region.
Transfer Amenities. Your Guests will enjoy a comfortable ride with complimentary bottled water, cool towels, Wi-Fi, USB charging ports, and air-conditioned vehicles designed for relaxation.
This is invisible luxury—the thoughtful details that delight your Guests and make you shine.
Meet The Concierge Team
“One of the most rewarding aspects of being part of the Concierge team at CRT is being part of meaningful surprises for our guests.
From arranging a romantic anniversary dinner or a couple’s massage to setting up a birthday welcome or decorating for a graduation celebration, it’s a joy to personalize each moment.
It’s truly fulfilling to create personalized moments that make our guests feel special and genuinely cared for.”
— Katherine, Concierge Team
“I love the opportunity to create memorable moments for each guest.
Whether it’s a surprise birthday celebration, a romantic proposal, or a thoughtful anniversary gesture, each element adds a unique and meaningful touch to their journey.
I believe this kind of personalized support is key in helping travel advisors exceed their clients’ expectations.”
— Milena, Concierge Team
“What I enjoy most about planning a guest’s itinerary is the chance to design personalized experiences that reflect their style and preferences.
I love listening to what makes each traveler unique and turning that into tailored recommendations. The best part? When clients come back with great feedback about the custom suggestions I’ve made—it’s incredibly rewarding to know I helped make their stay special.
Moments like that remind me why I love being a concierge!”
— Sarah, Concierge Team
“What I love most about planning a guest’s itinerary is the opportunity to create something special and memorable. With a strong tourism, customer service, and sales background, I’ve worked in different travel agencies over the years, but Costa Rican Trails feels different. Here, there’s a deep sense of care, authenticity, and attention to detail that I’m incredibly proud to be part of.
I’m originally from Peru, and now living in beautiful Costa Rica, a place I’ve grown to love deeply. Sharing this country with travelers is a joy. Whether it’s arranging a surprise birthday detail at a remote lodge, recommending a hidden local gem, or making sure every spa and dinner reservation flows smoothly, I’m here to add those personal touches that make each journey feel effortless and unforgettable.”
— Lenin, Concierge Team
“What I love most about my role is bringing Panama to life for each guest.
Whether uncovering a tucked-away favorite in the city or sharing the best local spots, I enjoy crafting experiences that feel personal and unforgettable.”
— Lian, Panama Concierge Team
Trust The Flow, Save Yourself Time
Dealing directly with hotels might feel like a shortcut—but it breaks the entire service flow, and interrupts the carefully tuned system we’ve built.
When every aspect of your Guests’ experience flows through our Concierge Team, it guarantees we can design the experience from the day they arrive until the day they leave.
Sidestepping that process can unravel the experience, leave room for uncertainty, and cost you valuable time.
The Power of Partnership: We're Here To Help You Shine.
The Costa Rican Trails & Panama Trails’ Concierge Team is a core part of our philosophy:
High-touch. Human-first.
This philosophy is why we believe you need a trusted ground operator—to take care of the details so you don’t have to.
Because your Guests won’t just remember Costa Rica & Panama.
They’ll remember that you gave them the best trip of their lives.
Costa Rican Trails:
Download your Pillow & Welcome Gift Guide
Panama Trails:
Download your Pillow & Welcome Gift Guide
Costa Rican Trails:
Download your Foodie Portfolios, available by Region
Panama Trails:
Download your Foodie Portfolio
